Refund policy
Return Eligibility
Qualifies for return:
- Unused, no scratches or scuffs
- Original retail packaging intact
- Delivered within the last 30 days
- Returned using the provided label
Not eligible:
- Sold as an "open-box" item
- Purchased via Kickstarter
- Damaged, scuffed, or used products
- Shipped after the 30-day cutoff, or with a different label
Damaged or scratched products are returned to the customer, not refunded. Shipping labels purchased independently are not reimbursed.
How to request a return
- Open the return portal and submit your request. Don't ship anything back without authorization first.
- Print the prepaid return label we send you and pack the item in its original packaging.
- Drop the package with the carrier no later than 30 days after delivery, using only the provided label.
Exchanges
Fee waived for exchanges within the 30-day window.
- Start an exchange in the same return request portal
- Your new item ships as soon as the returned item is dropped off
- New product lower in value? We refund the difference
- New product higher in value? We send an invoice after drop-off
Refunds
Timing: We process your refund within 14 days of the return being delivered, provided it meets all return conditions. You'll get a confirmation email, and the refund goes back to your original payment method. Your bank may take extra time to post it.
What's not refunded: Shipping fees paid at checkout are non-refundable, and Xebec Shipping Protection is not eligible for a refund.
Return shipping & fees
We provide prepaid return labels. A 5% return processing fee applies to most products; a few small accessories return free.
5% fee: Snap Screen, Snap Bracket, Snap Light, Snap Stack-up Mount, Snap Phone Charger & Mount, Snap Case, Tri-Screen 3, SoloScreen, Mouse, Keyboard, PowerBank, AirDesk
Free: Tri-Screen 3 Adapter, AirStand, Snap Splitter
Ineligible:
- Items sold as "open-box" products
- Items purchased as part of a Kickstarter campaign
- Damaged or used products
Damages or issues upon opening
Inspect your order as soon as it arrives. If something is defective, damaged, or incorrect, contact us within 72 hours before returning anything.
