Troubleshooting Guide

One of my screens is upside down

Have no fear, this is actually how the product was designed and is a simple adjustment! Please see below for how to easily rotate the screen on a PC and Mac.

PC: 

  1. Go to your Display Settings (Start > Settings > System > Display)
  2. Identify the upside down screen by clicking the "Identify" button
  3. Click on the upside down screen within the display menu, highlighting it blue (as shown below)
  4. Next scroll down on the display menu and click on the "Orientation" dropdown menu and select "Landscape (flipped)". If this is already selected, then select "Landscape"

    Mac: 

    1. Open "System Preferences" 
    2. Select "Displays" from the menu
    3. Move your cursor to the upside down screen
    4. Click on the display menu in the upside down screen. Then click on the "Rotation" dropdown menu and select "180 degrees". If this is already selected, then select "Standard"

    The screen(s) won't turn on

    If your screens won't turn on then you first need to check your connections. Remember that each screen requires both a video and power feed to function. This can be accomplished by one of two methods.

    1. Thunderbolt 3 / USB-C with DisplayPort
    2. USB-A + HDMI/Displayport/VGA/Mini-Displayport/etc.

    If your laptop has two Thunderbolt 3 / USB-C with DisplayPort portsthe simplest way to use the Tri-Screen is with the two included USB-C 90 degree to USB-C cables. You will plug one end of the cable into the Thununderbolt 3 port on your laptop and then plug the other end into the "Video + Power" port on the Tri-Screen. This is the port with the following symbol: 

    Please note that this is different from the "Power Only" port, despite the fact that they are the same shape. The "Power Only" port is indicated with a battery symbol.

    If your laptop does not have any Thunderbolt 3 / USB-C with DP ports, you will need to use one USB-A to USB-C cable to supply power and one HDMI to Mini-HDMI cable to supply the video feed for each screen.

    For power, get the included USB-A to USB-C cable, plug one end into the USB-A port on your laptop and plug the other end into the "power only" USB-C port of the Tri-Screen. This is the USB-C port furthest from the buttons and has a battery symbol. 

    For the video feed, get the included HDMI cable and plug one end into your laptop and the other end into the mini-HDMI port on the Tri-Screen.

    If your laptop does not have a Thunderbolt 3 / USB-C with DisplayPort port or an HDMI port, then you can use any other video out ports shown below along with a simple HDMI adapter.

    See below for links to a few different HDMI adapters we recommend.

    "No Signal" or "No Input" messages are appearing on my screen

    The screen text is too small, I can't read it

    Follow along with the short videos below to increase the zoom on your screens!

    PC:

    Mac:  

    My audio isn't working now

    Follow along with the short videos below if you are having audio issues or no longer hearing any sound from your laptop after installing the Xebec Tri-Screen.

    PC:

    Mac:

    How do I connect the Tri-Screen to my laptop?

    Simply put, the Xebec Tri-Screen works with almost ALL laptops. It works with Mac, Windows, Linux, Chromebook and any device with a video out source. Below we will take a deep dive for those who have specific compataiblity questions. If you too are curious, read on!

    The Tri-Screen has 3 inputs as shown below.

    In short, each screen requires both power and video to function. Your laptop will serve as the source for this power and video. The inputs you will use for your setup will depend on your laptop ports.

    For example, if your laptop has a USB‑C with DisplayPort output (as shown below), then you will only need to use a single cable going from this port in your laptop to the USB Type-C (video & power) input on the Tri-Screen to provide both power and video.

    Check the edges of your laptop (or your laptop's user manual) and identify the types of video ports and USB ports your laptop has. Laptop video ports come in many different formats: HDMI, Displayport, Mini-Displayport, VGA, Thunderbolt 3, and USB 3.0 (with HDMI adapter) are a few examples.

    If your laptop doesn't have 2 USB‑C ports with DisplayPort output, then you will need to use a combination of one of these other video ports (shown above) along with two USB ports for power.

    Using the included USB-A to USB-C cables, you will plug one end into the Tri-Screen USB Type-C (power only) port and the other end into your laptop's USB-A port. Using the included HMDI to Mini HDMI cable, you will plug one end into the Tri-Screen Mini HDMI video input and the other end into your laptop video port. Note, you may require a simple HDMI adapter depending on your specific setup.