FAQ

Will my laptop work with the Tri-Screen?

Simply put, the Xebec Tri-Screen works with almost ALL laptops. It works with Mac, Windows, Linux, Chromebook and any device with a video out source. Below we will take a deep dive for those who have specific compatibility questions. If you too are curious, read on!

*Please note that the following laptops will only support one screen at a time:

  • Macbook Air (2017 and earlier)
  • Macbook Pro (2012 and earlier)

The Tri-Screen has 3 inputs as shown below.

In short, each screen requires both power and video to function. Your laptop will serve as the source for this power and video. The inputs you will use for your setup will depend on your laptop ports.

For example, if your laptop has a USB‑C port with DisplayPort output (as shown below), then you will only need to use a single cable going from this port in your laptop to the USB Type-C (video & power) input on the Tri-Screen.

Check the edges of your laptop (or your laptop's user manual) and identify the types of video ports and USB ports your laptop has. Laptop video ports come in many different formats: HDMI, Displayport, Mini-Displayport, VGA, Thunderbolt 3, and USB 3.0 (with HDMI adapter) are a few examples.

If your laptop doesn't have 2 USB‑C ports with DisplayPort output, then you will need to use a combination of one of these other video ports (shown above) along with two USB ports for power.

Using the included USB-A to USB-C cables, you will plug one end into the Tri-Screen USB Type-C (power only) port and the other end into your laptop's USB-A port. Using the included HMDI to Mini HDMI cable, you will plug one end into the Tri-Screen Mini HDMI video input and the other end into your laptop video port. Note, you may require a simple HDMI adapter depending on your specific setup.

Help! I am having issues setting up my Tri-Screen

If your screen is on upside down, having trouble moving your cursor, or any other issues please click here to visit our Troubleshooting Guide. 

Can I extend and mirror my display?

Yes, you can both extend or mirror your display. Simply go into your laptop's display settings and choose which setting you would like to use.

Where can I get an HDMI adapter if I need one?

Over our 3 years of research and development we have worked with dozens of adapters and have a few recommendations.

Is the Tri-Screen compatible with Chromebook?

Yes! As long as your laptop screen is at least 11.8 inches wide (outside edge to outside edge) then it is compatible!

Please check our question "Will my laptop work with the Tri-Screen" above for more info.

Will the Tri-Screen work with my Microsoft Surface?

Yes! The Tri-Screen is compatible with the MS Surface Pro, however it does require a Microsoft Surface Pro Hub to function properly.

Below is a link to the required adapter:

Where can I find the user manual?

You can view it here.

How can I place a bulk order?

If you are interested in placing a bulk order, please send an email to contact@thexebec.com with the request details.