Have no fear, this is actually how the product was designed and is a simple adjustment! Please see below for instructions on how to easily rotate the screen on a PC and Mac.

PC: 

1. Go to your Display Settings (Start > Settings > System > Display)
2. Identify the upside down screen by clicking the "Identify" button
3. Click on the upside down screen within the display menu, highlighting it blue (as shown below)
4. Next scroll down on the display menu and click on the "Orientation" dropdown menu and select "Landscape (flipped)". If this is already selected, then select "Landscape"

The combination of cables that you will use depends on the types of ports your laptop has. Take a look at your laptop and note which ports you have and how many.

Below is a chart of some of the most common ports found on a laptop. Check it out for reference.

Now that you know which ports your laptop has you can determine what cable(s) you need to connect each screen. Remember that each screen requires both a video and power feed to function.

If your laptop has an available Thunderbolt 3 port or USB-C with DisplayPort you can provide both power and video to one of the Tri-Screens over a single USB-C cable.

If your laptop has an available HDMI port and a USB-A port (the "normal" USB port) then you will 2 separate cables. The HDMI cable for video and the USB-A to USB-C cable for power.

If you don't have an available HDMI port then you can use any other video out port shown above, along with a simple HDMI adapter for video and the USB-A to USB-C cable for power.

Please note that not all USB-C ports support video. Please reference your laptops online user manual to verify.

If your laptop has two Thunderbolt 3 / USB-C with DisplayPort ports, the simplest way to use the Tri-Screen is with the two included USB-C 90 degree to USB-C cables. You will plug one end of the cable into the Thununderbolt 3 port on your laptop and then plug the other end into the "Video + Power" port on the Tri-Screen. This is the port with the following symbol: 

Please note that this is different from the "Power Only" port, despite the fact that they are the same shape. The "Power Only" port is indicated with a battery symbol.

If your laptop does not have any Thunderbolt 3 or USB-C with DisplayPort ports, you will need to use one USB-A to USB-C cable to supply power and one HDMI to Mini-HDMI cable to supply the video feed for each screen.

For power, get the included USB-A to USB-C cable, plug one end into the USB-A port on your laptop and plug the other end into the "power only" USB-C port of the Tri-Screen. This is the USB-C port furthest from the buttons and has a battery symbol. 

For the video feed, get the included HDMI cable and plug one end into your laptop and the other end into the mini-HDMI port on the Tri-Screen.

If your laptop does not have a Thunderbolt 3 port or USB-C with DisplayPort or an HDMI port, then you can use any other video out ports shown above along with a simple HDMI adapter.

See below for links to a few different HDMI adapters we recommend.

Still having issues? Click here to schedule a troubleshooting call with a Xebec Specialist

If your screens won't turn on then you first need to check your connections.

• - Make sure that you have BOTH a video AND power feed going to each screen. Unless your laptop has a USB-C with Display port or a Thunderbolt 3 port you will need to use 2 cables per screen to it to function. (1 HDMI video cable and 1 USB-C cable power)
• - If you are using a USB-C port on your laptop along with a single USB-C 90 degree to USB-C cable for power and video, make sure that your laptop supports video over this USB-C port. Search for your laptop user manual online for these details.
• - If you are using a USB splitter or USB-Hub try plugging the cables directly into the laptop ports instead of the hub or splitter and see if that fixes the problem. Most splitters and hubs split the power from a single USB port thus restricting the required power supply to each screen.

Next, make sure that you are using the correct combination of cables. Read through the section above for more info on the correct cables.

If you have a MacBook Air or MacBook Pro and you are getting a message on one of the screens that says "Input Not Support" have no fear, this is an easy fix! 

1. Plug your the USB-A to USB-C cable and HDMI cable into both your laptop and screen until you see this error message again.
2. Open up your display settings. (System Preferences > Display)
3. Click the "Gather Windows" button in the bottom right hand corner of your display settings window.
4. Click on the window that pops up right behind your primary window and open it up (shown below).
5. Click on the "Scaled" radio button.
6. Change the selection in the dropdown to 1080i or 720P (click confirm).

Now you are all set!

Still having issues? Click here to schedule a troubleshooting call with a Xebec Specialist

Follow along with the short videos below to increase the zoom on your screens!

PC:

Mac:  

Follow along with the short videos below to increase the zoom on your screens!

PC:

Mac:  

If you are having audio issues or no longer hearing any sound from your laptop after installing the Xebec Tri-Screen, have no fear this is a super simple adjustment. 

Follow along with the short videos below to adjust your audio output in your laptop's audio settings.

PC:

Mac: